Privacy policy
Privacy Policy
Last Revised: June 2026
Introduction
Karv Devices, the company behind Pamjoy, is dedicated to handling your personal information carefully and clearly. This policy explains what data we collect, how we use it, and what rights you have over it. If you have any questions or need clarification, please reach out to us at commercial@karv.co, and we will provide a direct explanation.
Scope of This Policy
This Privacy Policy applies to everyone who visits pamjoy.in, creates an account, places an order, or contacts us through any method, such as WhatsApp, email, or social media.
Information We Collect
We collect only the data that is necessary to help you:
• Identity details — your name, phone number, and email address, provided during registration, checkout, or when you contact us
• Location details — your delivery address and pin code, used to process your order
• Payment information — transaction references and payment confirmation data.
We do not see or store your card details or bank information; these are managed entirely by Shopify’s payment system
• Order history — what you bought, when, how often, and any returns or exchanges
• Device and browsing data — IP address, browser type, pages visited, and how you navigate our website
• Your communications with us — messages sent through WhatsApp, email, or our contact channels
How We Collect Your Information
• Directly from you when you fill out a form, place an order, or send us a message
• Automatically through cookies and tracking technologies on our website
• Through Shopify, which processes technical and transactional data for us
• Via WhatsApp when you contact us or choose to receive updates
How We Use Your Information
• To process your order — including payment, dispatch, delivery coordination, and handling returns
• To keep you updated — sending order confirmations, shipping updates, and delivery notifications through SMS, email, or WhatsApp
• For marketing — with your consent, sending product updates, special offers, and brand news via WhatsApp or phone. You can stop receiving these messages at any time (see below)
• To enhance our platform — understanding how customers use pamjoy.in to fix problems and improve the shopping experience
• To prevent fraud — monitoring for any suspicious activity that might indicate misuse of our platform or your account
• To meet legal requirements — keeping records as required under Indian law
WhatsApp Marketing
We only send marketing messages if you have given your consent or if it is allowed by law. All such messages are sent from a verified Pamjoy/Karv Devices number. You can choose to stop receiving them by replying “STOP” on WhatsApp or by contacting us at commercial@karv.co.We will remove your details from our marketing list within two working days and will not reach out for marketing purposes after that.
How We Share Your Information
We do not sell your personal data.
We share it only when necessary with:
• Shopify — our e-commerce platform, which processes orders, payments, and stores customer data on our behalf
• Courier and logistics partners — your name, phone number, and address, shared only to deliver your order
• Payment gateways — which securely process transaction data
• Marketing platforms — if we use third-party services for WhatsApp or email campaigns, your contact details may be handled by those services under their own privacy policies
• Legal authorities — when required by a court order, government body, or Indian law
Cookies and Tracking
Our website uses cookies — small text files stored on your device — to remember your preferences, keep your cart items, and understand how visitors use our site.
You can manage or disable cookies through your browser settings at any time, although doing so may affect some website features.
How Long We Retain Your Data
We keep your information as long as your account is active or as needed to provide our services.
After that, we only retain data if required by Indian law or for legitimate business reasons, after which it will be securely deleted.
Your Rights
You have the right to:
• Access the personal information we hold about you
• Correct any incorrect or outdated information
• Request deletion of your data, subject to legal requirements
• Withdraw your consent for marketing messages at any time
• Ask questions about how your data is used
To exercise these rights, please email commercial@karv.co.
We will respond within seven working days.
Data Security
We take reasonable steps to protect your data using appropriate technical and organisational measures.
However, no internet-connected system is completely secure. We suggest using a strong password and not sharing your account details with others.
Children and Minors
Our products and platform are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors. If you believe a child has shared information with us, please contact us immediately so we can delete it.
Links to Other Platforms
Our website and WhatsApp messages may link to third-party websites or social media platforms. Karv Devices is not responsible for the privacy practices of these external websites and recommends reviewing their policies independently.
Updates to This Policy
We may update this Privacy Policy as our practices change or as regulations change.
Any updates will be posted on this page with a revised date. We will notify you of significant changes where possible.
Contact Us
For privacy-related questions, data requests, or to opt out of marketing:
Email: commercial@karv.co
Address: Karv Devices, Doctor John Matthai Road, Laloor, Aranattukara, Thrissur, Kerala – 680612, India
Instagram: @pamjoy.official | X: @pamjoy_official